After the trouble we ran into in 2013 with UPS we switched to an expediter who specializes in insuring perishable products (PERISHIP) using the FEDEX shipping network. 100% of our orders shipped during Christmas and New Years delivered on time and in good condition. This was a huge improvement over last year, which saved us and you a lot of stress and money.
Personally, I had a lot of lessons learned on improving communication with customers, especially before and during our big holiday shipping weeks. In 2013, we had a lot of last minute Christmas orders being placed the day before or the day of shipment, which makes an already hectic time of year even more crazy. In 2014, early communication and an improved scheduling system resulted in many of our orders coming in days or even weeks in advance. Yes, we still had last minute orders but overall it was a calmer season despite more shipping more orders.
In 2015 we will continue to work hard to provide the same great in-store service you are used to and continue to improve our online and shipping services. To thank you for a great year and to celebrate a great year to come, we are offering $20 off your next shipping order.
Offer valid until 1/15/15. Valid online only. $100 minimum required (including shipping)
Happy New Year from the Gurnet Trading Co. Team!